Terms and
Conditions

PLACING AN ORDER FOR PHOTO GIFTS

• Once an order is placed through our online shop, we require you to send us your photos and order number via email to shop@thetwobonnys.com (photos can be sent via an email attatchment, zip folder or by using a website called WeTransfer)

• We'll let you know via email that we have received your order, payment and photos .

• If you need to change or cancel your order once the job has commenced there maybe additional charges that you will need to pay to fulfil your order. We will notify you of any extra costs before any new changes take place.

​

STORAGE OF YOUR PERSONAL PHOTOS

• We will only use your photos in accordance with making the order you have specified and paid for.

• Your photos will be permanently deleted from our system once we know that your order has arrived safely.

• We won't share your photos with anyone else or on social media unless we get permission from you first.

• By placing a photo gifts order via our online shop you understand and agree to how we handle your photos.

​

PLACING AN ORDER FOR WEDDING GIFTS

• We'll let you know that we have received your email order and also send you an invoice so that you can make payment via our secure online payment system or bank transfer.

• Once we receive payment we will do a mock up of what you item(s) will look like. We'll then email this to you for approval.

• Once you've told us that you are happy with the mock up we will make your order in accordance with the choices and information you have given us.

• Please ensure that you double check that you have given us the correct wording that you would like printed, including any capital letters and spellings.

• We cannot issue a refund or exchange if the item has been misspelt or mistyped due to an error made by yourself.

• If you wish to change a personalised wedding item you must contact us within 24 hours of placing the order. After this time the item maybe in production and cannot be altered, changed or cancelled and no refund will be given.

• If you need to change or cancel your order once the job has commenced there maybe additional charges that you will need to pay to fulfil your order. We will notify you of any extra costs before any new changes take place.

​

ORDER TURN AROUND TIMES

• We require 2 working days to make your order once we have received your order, payment and mock up approval where necessary.

 

POSTAGE

• Our products are sent out via Royal Mail Tracked 48 and we'll send you an email to let you know that your order is on it's way, along with a postal tracking number.

• If you require your item sooner please contact us on shop@thetwobonnys.com

• Delivery via Royal Mail may take longer at busy times, such as Bank Holidays and Christmas. This is beyond our control but please be aware of this when placing an order.

 

HAVING THE CORRECT INFORMATION

• Please ensure that you double check that you have entered your postal address correctly, including your postcode.  We cannot issue a refund or exchange if the item has been sent to the wrong address due to an error made by yourself.

 

RETURNS, REFUNDS & CANCELLATIONS

• Personalised orders cannot be refunded or exchanged as they will have been specifically made to your requirements and therefore cannot be re-sold.

• If you wish to cancel your order you must contact us within 24 hours of placing the order. After this time the item maybe in production and cannot be cancelled and no refund will be given.

• If there is a circumstance where our workmanship or quality of materials is in question we will replace any faulty item at our expense.

 

PRODUCT CARE

• Our products are not intended as toys and so they need to be kept out of the reach children. We are not responsible for any injury or damage caused if you choose to ignore this warning.

 

PRODUCT COLOURS

• Please be advised that due to differences on your computer, laptop, mobile or tablet screen the colour of your item may vary slightly in real life to what you see on our website.

​

PRIVACY

• By placing an order with The Two Bonnys you acknowledge and agree that we may process your personal data in accordance with the terms of our  privacy policy which is subject to change from time to time.